Supermarket Floor Cleaning Machine Service at Retailer in Preston

A customer called us to organise a service for their supermarket floor cleaning machine which had begun to scratch the surfaces it was being used on. The customer represented the cleaning staff at a busy supermarket in Preston in Lancashire which was awarded City status back in 2002. It was also the birthplace of Sir Richard Arkwright, who invented the spinning frame which came to revolutionise the cotton industry and so has a long industrial heritage.

Our client relies on A3 Machines to keep their equipment fully operational, they in turn have a similar contract with their client to keep the supermarket clean so as you can imagine the pressure was on to get this machine working at its optimum as soon as possible.

Servicing the Supermarket Cleaning Machine

An engineer was sent to Preston, to service the supermarkets floor cleaning machine and investigate why it had started to scratch the floors. The machine was the popular Viper Fang 24T which we are very familiar with and carry numerous spares for in our vehicles. Our engineer carried out a full service on the machine which involved amongst other things topping up the lead acid battery with distilled water, descaling the water tank and greasing all the moving parts. As part of the service any worn parts are replaced and on this occasion he discovered that suction bar which extracts water from the floor was showing signs of wear and so that was replaced.

Viper Fang 24T Battery Compartment
Viper Fang 24T Battery Compartment

During the service of the supermarket floor cleaning machine our engineer kept in mind the issue with the floor being scratched and upon inspecting the machine it became apparent that one of the wheels had become damaged and this was causing the marking on the floors. It later transpired that a member of staff had broken the wheel whilst trying to negotiate a narrow doorway. The wheel was replaced and the machine put through a series of thorough tests designed to highlight any further issues.

The customer was satisfied with the results and the machine is once again running at its peak and now back in service. Aside from repairing the machine, the engineer offered in depth advice about the future maintenance of the machine, demonstrating the most effective way to descale the water tanks and highlighting the importance of regularly greasing the bolts. Advice on preventative maintenance and proper care of the machines is something that is always offered to customers.

Supermarket floor cleaning with a Viper Fang 24T
Viper Fang 24T Battery Operated Scrubber Dryer

Viper Fang 24T Battery Powered Pedestrian Scrubber Dryer

The Viper 24 features a 66 litre tank and is a robust machine measuring 141 x 66 x 100cm. It is protected by front and rear collision protection and an impact-proof cover. It works in virtue of two tanks, one of which releases clean water and chemicals. The brushes then scrub the floor and the dirty water is sucked up as the machine moves over it, depositing the dirty water in the second tank. This makes it very simple to dispose of the dirty water.

Servicing Supermarket Floor Cleaning Machine in Lancashire

To find out more about Servicing Cleaning Machines please visit:

To read about more service work carried out by the A3 machines engineers please visit:

%d bloggers like this: